We are seeking a talented and passionate Fullstack Developer to join our dynamic team. The ideal candidate will possess a solid foundation in both backend and frontend development, with a focus on creating efficient, scalable, and user-friendly applications. With at least 3 years of hands-on experience, you'll be instrumental in developing innovative solutions that meet our company's needs. This role offers a fantastic opportunity to contribute to the full software development lifecycle, from conception to deployment, in a collaborative and forward-thinking environment.

RESPONSIBILITIES

• • Design, build & maintain applications for both backend and frontend systems.
• • Ensure the performance, quality, and responsiveness of systems & services.
• • Collaborate with the team to define, design and ship new features.
• • Identify and correct bottlenecks and fix bugs.
• • Help maintain code quality, organisation, and automatization.

SKILLS & REQUIREMENTS SHARED

• • Hands-on experience working with Git.
• • Familiarity with RESTful APIs to allow clients to connect to back-end services.

BACK-END

• • Proficient with C#.
• • At least 3 years of experience in back-end development with ASP.NET Core.
• • Experience in EF Core & PostgreSQL.
• • Practical knowledge of design patterns & architectures applied in web service development.

FRONT-END

• • Proficient with JS/TS
• • At least 3 years of experience in front-end development with React.
• • Experience in state management libraries (Redux, Jotai, MobX etc.).
• • Experience in SCSS/SASS.
• • Knowledge of UI/UX standards.
• • Experience in developing a responsive UI for different resolutions/devices.

EXTRAS

• • Familiarity with cloud services (e.g., AWS, Azure) and web servers (e.g., IIS, Nginx).
• • Experience with Linux systems.
• • Knowledge of inner-workings of .NET runtime.
• • Familiarity with CI/CD tools (TeamCity/Jenkins, Fastlane etc.).
• • Experience with containerization systems (Docker, K8s etc.).
• • Experience in working with bundlers (Vite, Rollup etc.).

We are looking for a driven and curious Backend Developer to join our eConnect team, focusing on IoT integrations and monitoring systems. This role involves building high-performance backend services for healthcare device data processing, infrastructure monitoring, and real-time telemetry visualization.

We’re looking for someone with a passion for system-level development, strong problem-solving skills, and the desire to continuously learn and grow.

RESPONSIBILITIES

• • Develop backend services using Rust, Python, and Java.
• • Integrate with IoT devices and implement data pipelines for real-time processing.
• • Build and maintain infrastructure for telemetry and observability using Grafana, Prometheus, and related tools.
• • Collaborate with the Platform and DevOps teams to improve system monitoring and reliability.
• • Diagnose production issues, implement fixes, and ensure system robustness.
• • Contribute to automation, documentation, and technical excellence across the team.

SKILLS & REQUIREMENTS SHARED

• • Graduated from Computer Engineering, Software Engineering, or Electrical-Electronics Engineering.
• • At least 2 years of backend experience.
• • Proficiency in Rust and Java for backend development.
• • Experience with Grafana and monitoring ecosystems (Prometheus, Alertmanager, etc.).
• • Good understanding of Linux systems and system-level programming.
• • Familiarity with IoT technologies and device communication protocols (e.g., MQTT, TCP/UDP).
• • Strong problem-solving ability, debugging mindset, and root cause analysis skills.
• • Motivation for continuous self-improvement and staying up-to-date with new technologies.
• • Independent research capabilities and initiative-taking personality.

NICE TO HAVE

• • Experience with time-series databases (InfluxDB, TimescaleDB).
• • Familiarity with containerized environments (Docker, Kubernetes).
• • Exposure to HL7/FHIR standards, medical devices, or real-time data systems.
• • Understanding of message queues or event-driven systems.

At Ceiba Health, we are building the future of IoMT and clinical data integration. Our Medical Device Integration (MDI) platform connects medical devices, parses HL7/ADT messages, and ensures reliable patient data flow into hospital systems. We are looking for a QA Engineer who can help us validate and scale these mission-critical integrations.

This role is hybrid: you will design and execute manual test cases for live data flows today, while also contributing to the development of an automated simulation framework that replays historical device data for validation in the future.

RESPONSIBILITIES

• • Design and execute manual test cases for real-time data streams (waveforms, vitals, HL7/ADT messages, device connectivity).
• • Develop and maintain automated test scripts to validate data accuracy across multiple devices and message types.
• • Collaborate with developers to identify issues, reproduce bugs, and validate fixes in both live and test environments.
• • Contribute to building a simulation-based test framework that can replay historical device data and validate expected outcomes.
• • Analyze logs, HL7 messages, and raw device outputs to ensure accuracy and reliability.
• • Create, manage, and own bug tickets in Azure DevOps, ensuring clear reproduction steps, severity assignment, and validation of fixes.
• • Document test cases, results, and regression test plans.

REQUIREMENTS

• • 2+ years experience as QA Engineer, ideally in healthcare, IoT, or data-intensive systems.
• • Bachelor’s degree in Computer Science, Biomedical Engineering, Electronics Engineering, or a related field.
• • Strong knowledge of manual testing practices and experience writing clear test cases.
• • Hands-on experience with test automation (Python/Java, Robot Framework, pytest, or similar).
• • Ability to read and interpret structured data formats (HL7, JSON, XML, CSV).
• • Familiarity with Agile/Scrum workflows.
• • Strong analytical and problem-solving skills; detail-oriented.
• • Excellent written and verbal communication in English.

NICE TO HAVE

• • Experience with MDI (Medical Device Integration) projects.
• • Experience using Azure DevOps, Jira, or similar tools to manage test cases and defects.
• • Prior experience with EHR integrations or hospital IT systems.
• • Ability to read and interpret HL7 / ADT messages, raw device logs, or structured data formats (JSON, XML, CSV).
• • Knowledge of cloud environments (Azure, AWS, GCP).
• • Experience with performance testing and monitoring data pipelines.

WHY JOIN US?

• • Work on life-saving healthcare technology used by hospitals and clinicians.
• • Be part of a fast-growing international team bridging product, engineering, and clinical workflows.
• • Opportunity to shape our next-gen simulation test platform from scratch.
• • Private health insurance and other employee benefits.
• • A friendly, collaborative office environment with a strong team culture.

As Customer Success Team Manager, you will lead a team of 10+ Customer Success Team Members who provide 24/7 technical support to our global customers. Your role will combine operational leadership, technical expertise, and customer relationship management. This is a highly collaborative role, working across departments such as Sales, Product, and Support to provide a seamless customer experience.

You will ensure smooth shift operations, guide the team in resolving issues effectively, and foster a culture of continuous improvement, accountability, and customer focus.

RESPONSIBILITIES:
TEAM LEADERSHIP

• • Lead, mentor, and develop a team of 10 Customer Success Team Members working in scheduled 24/7 shifts.
• • Foster a high-performance culture with a focus on accountability, collaboration, and customer satisfaction.

TECHNICAL SUPPORT OVERSIGHT

• • Oversee and guide the team in handling customer issues including reading logs, executing Linux commands, restarting systems/services, and performing first-line troubleshooting.
• • Ensure timely and effective resolution of technical incidents, escalating when necessary.
• • Maintain high-quality standards in customer interactions and technical accuracy.

CUSTOMER SUCCESS & RELATIONSHIP MANAGEMENT

• • Act as an escalation point for critical customer issues.
• • Build and maintain trusted relationships with customer stakeholders, ensuring long-term retention and satisfaction.
• • Maintain high-quality standards in customer interactions and technical accuracy.

PROCESS & PERFORMANCE IMPROVEMENT

• • Monitor and report on key customer success metrics (e.g., resolution times, CSAT, NPS, retention rates).
• • Identify trends in incidents and proactively recommend improvements to product reliability and support processes.
• • Continuously optimize workflows, documentation, and support playbooks to increase team efficiency and customer experience.

COLLABORATION & TRAINING

• • Partner with internal teams (Engineering, Product, Sales) to deliver seamless customer experiences.
• • Ensure team members receive ongoing technical training in Linux, APIs, monitoring tools, and other relevant systems.
• • Conduct regular knowledge-sharing sessions to strengthen technical and customer-handling skills.

QUALIFICATIONS:

• • Bachelor’s degree in Computer Engineering, IT, Business, or a related field.
• • At least 3 years of proven managerial experience leading customer success, technical support, or IT operations teams (preferably shift-based / 24x7).
• • Strong knowledge of Linux commands, system administration basics, and troubleshooting practices.
• • Familiarity with APIs, cloud platforms (AWS), and monitoring/logging tools.
• • Excellent leadership, coaching, and people-management skills with a track record of developing high-performing teams.
• • Strong communication and interpersonal skills, fluent in English (written and spoken).
• • Ability to work in a high-pressure, fast-paced environment while maintaining a customer-first mindset.

PREFERRED QUALIFICATIONS:

• • Proficiency in using Zendesk or similar customer support platforms.
• • Familiarity with CRM systems and customer success platforms.
• • Knowledge of healthcare IT environments or medical device/software support.
• • Experience with data analysis tools for generating and interpreting reports.

At CEIBA, we are looking for a dynamic and talented Technical Support Expert to join our technical support team. We are seeking a candidate with the following qualifications and responsibilities:

RESPONSIBILITIES:

• • Provide first-level technical support for software applications to business units and operational users.
• • Provide technical solutions to both technical and non-technical end-users via phone, Live Chat, and other channels as needed.
• • Troubleshoot and resolve application-related issues, including software bugs, user errors, and system outages.
• • Collaborate with the development team by communicating and documenting software defects.
• • Maintain accurate records of support interactions and solutions in our communication channels.
• • Have the ability to read system and software logs.
• • Perform preliminary analysis of incoming complaints, resolve them, and ensure unresolved complaints are forwarded to L2 teams.
• • Take full responsibility for resolving customer issues through research, diagnosis, troubleshooting, and identifying solutions.
• • Remotely connect to customers' devices to troubleshoot technical difficulties.
• • Provide prompt and accurate feedback to customers.
• • Contribute to ongoing process improvement initiatives to enhance the efficiency and effectiveness of application support.


QUALIFICATIONS WE ARE LOOKING FOR:

• • Bachelor's degree in computer science, information technology, or a related field.
• • Proven experience in application support or a related technical support role (minimum 2 years).
• • Hands-on experience with Zendesk is required.
• • Basic understanding of software applications, including database technologies like SQL.
• • Excellent problem-solving and troubleshooting skills.
• • Exceptional communication and interpersonal skills to interact with users and collaborate with cross-functional teams.
• • Ability to work in a fast-paced environment, prioritize tasks, and meet tight deadlines.
• • Fluency in English both written and spoken.
• • Strong analytical skills.
• • Having a background in technical infrastructure is a preferred qualification.

PREFERRED QUALIFICATIONS:

• • Experience with Zendesk.
• • Basic knowledge of Grafana and Ansible.
• • Basic knowledge of Linux, API, or a strong interest in learning.


WORKING CONDITIONS:

• • 24/7 working system.
• • Shift system (determined on a monthly basis).
• • Ability to work from the office if necessary.


Note: Since primary user support will be for users in the United States, fluency in English is important.

At CEIBA, we are looking for a dynamic and talented Project Specialist to join our team. We are seeking a candidate with the following qualifications and responsibilities:

RESPONSIBILITIES:

• • Support the successful completion of projects within defined scope and timeline.
• • Prepare and maintain detailed project documentation including plans, schedules, and issue logs.
• • Provide timely responses to technical and operational inquiries from customers.
• • Conduct customer and business partner visits to support project execution.
• • Facilitate and participate in technical and project meetings with customers.
• • Coordinate with internal and external stakeholders to ensure requirements are met.
• • Assist in resolving project-related issues and support escalation management.
• • Contribute to process improvements by sharing feedback and suggestions.


QUALIFICATIONS:

• • Bachelor’s degree in engineering or a related field. .
• • 1–2 years of experience in project coordination, project support, or related roles. .
• • Strong organizational, analytical, and problem-solving skills. .
• • Excellent communication and interpersonal abilities. .
• • Fluency in English, both written and spoken. .
• • Proficiency in MS Office applications (Word, Excel, PowerPoint). .
• • Ability to work effectively under pressure and manage multiple tasks. .
• • Team-oriented with strong stakeholder coordination skills. .

PREFERRED QUALIFICATIONS:

• • Knowledge of project management methodologies and tools.
• • CAPM certification or interest in pursuing project management certifications.
• • Previous experience in healthcare or IT-related projects is a plus.

At CEIBA, we are looking for a dynamic and talented Senior UI/UX Designer to join our team. We are seeking a candidate with the following qualifications and responsibilities:

RESPONSIBILITIES:

• • Design user-friendly interfaces for web and mobile applications.
• • Conduct user research and translate findings into design solutions.
• • Create wireframes, prototypes, and high-fidelity mockups.
• • Collaborate with product managers, developers, and other stakeholders.
• • Ensure consistent design language and usability across platforms.
• • Participate in usability testing and iterate designs based on feedback.


REQUIREMENTS:

• • 3+ years of proven experience as a UI/UX Designer .
• • Strong portfolio showcasing web and mobile design projects .
• • Proficiency in design tools (e.g., Figma, Sketch, Adobe XD) .
• • Solid understanding of design systems, usability, and accessibility principles .
• • Bachelor’s degree in a relevant field (Industrial Design, Graphic Design, Visual Communication Design, Human-Computer Interaction, or related) .
• • Excellent communication and collaboration skills .
• • Good command of English (written and spoken) .